ATIA SERVICE MANAGEMENT SYSTEM is supported in its work through all these lower modules:
- * Asset management: adding new asset, records of existing assets, management of the parameters of assets, connect the asset to a Configuration Item
- * Controlling the warehouse, inventory of assets and connection to a database of configuration items
- * Reports and measure the performance of the entire system of company
- * Help Desk (Event Management, Incident Management, Problem Management, Change Management)
- * Service Level Management: users and vendors
- * Management of suppliers: tenders, supplier selection, supplier records, evaluation of suppliers, equipment from suppliers
- * Configuration Management Database.
ATIA SERVICE MANAGEMENT SYSTEM is a standardized solution that works on the principles of ITIL framework.
ATIA SERVICE MANAGEMENT SYSTEM is generally in all branches of activities that include:
- Electric Power companies
- Telecom operators
- ICT companies
- Banks
- Insurance companies
- Retail chains
- Consulting companies
- Educational centers
- Hotels
- Tourist Organizations
- Public administration
- Ministry
- Industrial (manufacturing) companies
- Hospitals
- Pharmaceutical companies
- Universities
- Schools
- Research organizations and centers
- Audit firms
- Distribution companies
- And others.