Service Desk

ATIA SERVICE DESK is supported in its work through 5 lower modules:

  1. * Manage customer requests (Request Fulfillment)
  2. * Incident management users (Incident Management)
  3. * Managing a group of incidents (problems) by the user (Problem Management)
  4. * Management of change coming from the management, employees, suppliers or users (Change Management)
  5. * Database configuration unit (Configuration Management Database)

ATIA SERVICE DESK is a standardized solution that works on the principles of ITIL framework.

ATIA SERVICE DESK is generally in all branches of activities that include:

  • Electric Power companies
  • Telecom operators
  • ICT companies
  • Banks
  • Insurance companies
  • Retail chains
  • Consulting companies
  • Educational centers
  • Hotels
  • Tourist Organizations
  • Public administration
  • Ministry
  • Industrial (manufacturing) companies
  • Hospitals
  • Pharmaceutical companies
  • Universities
  • Schools
  • Research organizations and centers
  • Audit firms
  • Distribution companies
  • And others.

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