ATIA SERVICE DESK is supported in its work through 5 lower modules:
- * Manage customer requests (Request Fulfillment)
- * Incident management users (Incident Management)
- * Managing a group of incidents (problems) by the user (Problem Management)
- * Management of change coming from the management, employees, suppliers or users (Change Management)
- * Database configuration unit (Configuration Management Database)
ATIA SERVICE DESK is a standardized solution that works on the principles of ITIL framework.
ATIA SERVICE DESK is generally in all branches of activities that include:
- Electric Power companies
- Telecom operators
- ICT companies
- Banks
- Insurance companies
- Retail chains
- Consulting companies
- Educational centers
- Hotels
- Tourist Organizations
- Public administration
- Ministry
- Industrial (manufacturing) companies
- Hospitals
- Pharmaceutical companies
- Universities
- Schools
- Research organizations and centers
- Audit firms
- Distribution companies
- And others.