ATIA CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM is supported in its work through all these lower modules:

  1. * CMDB (Configuration Management System) and the connection with the functions and warehouse equipment
  2. * Project Management (project definition, roles and responsibilities, deadlines for the execution of projects, fully monitoring the implementation of projects with the company’s management)
  3. * Asset management: adding new asset, records of existing assets, management of the parameters of assets, connect the asset to a database configuration unit
  4. * Controlling the warehouse, inventory of equipment and connection to a database configuration unit
  5. * Managing catalogs service business catalogs and technical catalogs
  6. * IT Service Continuity Management (monitoring of cluster and redundant software solutions)
  7. * Reports and measure the performance of the entire system of company
  8. * Help Desk (Event Management, Incident Management, Problem Management, Change Management)
  9. * Contract management: users and vendors
  10. * Management of suppliers: Tenders, supplier selection, supplier records, evaluation of suppliers, equipment from suppliers. 

ATIA CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM is a standardized solution that works on the principles of ITIL framework.

ATIA CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM is generally in all branches of activities that include:

  • Electric Power companies
  • Telecom operators
  • ICT companies
  • Banks
  • Insurance companies
  • Retail chains
  • Consulting companies
  • Educational centers
  • Hotels
  • Tourist Organizations
  • Public administration
  • Ministry
  • Industrial (manufacturing) companies
  • Hospitals
  • Pharmaceutical companies
  • Universities
  • Schools
  • Research organizations and centers
  • Audit firms
  • Distribution companies
  • And others.

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