Service Management

ATIA SERVICE MANAGEMENT SYSTEM is supported in its work through all these lower modules:

  1. * Asset management: adding new asset, records of existing assets, management of the parameters of assets, connect the asset to a Configuration Item
  2. * Controlling the warehouse, inventory of assets and connection to a database of configuration items
  3. * Reports and measure the performance of the entire system of company
  4. * Help Desk (Event Management, Incident Management, Problem Management, Change Management)
  5. * Service Level Management: users and vendors
  6. * Management of suppliers: tenders, supplier selection, supplier records, evaluation of suppliers, equipment from suppliers
  7. * Configuration Management Database.

ATIA SERVICE MANAGEMENT SYSTEM is a standardized solution that works on the principles of ITIL framework.

ATIA SERVICE MANAGEMENT SYSTEM is generally in all branches of activities that include:

  • Electric Power companies
  • Telecom operators
  • ICT companies
  • Banks
  • Insurance companies
  • Retail chains
  • Consulting companies
  • Educational centers
  • Hotels
  • Tourist Organizations
  • Public administration
  • Ministry
  • Industrial (manufacturing) companies
  • Hospitals
  • Pharmaceutical companies
  • Universities
  • Schools
  • Research organizations and centers
  • Audit firms
  • Distribution companies
  • And others.


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