ATIA CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM is supported in its work through all these lower modules:
- * CMDB (Configuration Management System) and the connection with the functions and warehouse equipment
- * Project Management (project definition, roles and responsibilities, deadlines for the execution of projects, fully monitoring the implementation of projects with the company’s management)
- * Asset management: adding new asset, records of existing assets, management of the parameters of assets, connect the asset to a database configuration unit
- * Controlling the warehouse, inventory of equipment and connection to a database configuration unit
- * Managing catalogs service business catalogs and technical catalogs
- * IT Service Continuity Management (monitoring of cluster and redundant software solutions)
- * Reports and measure the performance of the entire system of company
- * Help Desk (Event Management, Incident Management, Problem Management, Change Management)
- * Contract management: users and vendors
- * Management of suppliers: Tenders, supplier selection, supplier records, evaluation of suppliers, equipment from suppliers.
ATIA CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM is a standardized solution that works on the principles of ITIL framework.
ATIA CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM is generally in all branches of activities that include:
- Electric Power companies
- Telecom operators
- ICT companies
- Banks
- Insurance companies
- Retail chains
- Consulting companies
- Educational centers
- Hotels
- Tourist Organizations
- Public administration
- Ministry
- Industrial (manufacturing) companies
- Hospitals
- Pharmaceutical companies
- Universities
- Schools
- Research organizations and centers
- Audit firms
- Distribution companies
- And others.